Etisalat Training Program (ETP - Q1 & Q2

“Training is the fastest growing segment of the Human Capital Management. In Etisalat, training is given paramount importance as it underpins your ability to achieve your overall objectives and ultimately improve bottom line performance”.

Please use HR4ME – “Learner Access” self-service feature and browse the “Etisalat Course Catalog” to enroll in your appropriate training programme. Please do not choose “Learning Path”.

Managers/Supervisors who have subordinates reporting to them:
Please use the guide: OLM Manager Guide Presentation from the page: OLM - guides.
Normal staff (with no subordinates):
Please use the guide: OLM Learner Guide Presentation from the page: OLM - guides

Business / Management Programs

IT Programs Technical Programs

Code	Course Name	Start Date	End Date
COM-190	Telephone Etiquette for Professionals	13-Jan-2013	14-Jan-2013
SLS-187	VSMS-VMMS-SMSB-Mobile Business Data & Message Manager	13-Jan-2013	14-Jan-2013
MGT-410	Balanced Scorecard Implementation	13-Jan-2013	15-Jan-2013
MGT-540	The Professional Supervisor	13-Jan-2013	15-Jan-2013
QLT-122	Successful Project Management	13-Jan-2013	17-Jan-2013
CSS-210	Customer Service Excellence	15-Jan-2013	17-Jan-2013
MGT-370	Action Centered Leadership - Accredited by John Adair	15-Jan-2013	17-Jan-2013
MGT-103	Creativity, Problem Solving & Decision Making	16-Jan-2013	17-Jan-2013
SLS-190	Data Center - eHosting and Associated Services	16-Jan-2013	17-Jan-2013
HRM-285	Employee Accountability	17-Jan-2013	17-Jan-2013
COM-170	Advanced Communication Skills - The Power of Assertiveness	20-Jan-2013	21-Jan-2013
MGT-101	Managing Time and Stress	20-Jan-2013	21-Jan-2013
MGT-430	Teambuilding & Motivation at Work	20-Jan-2013	21-Jan-2013
SLS-410	Large Account Management	20-Jan-2013	21-Jan-2013
MGT-230	Leadership for Success	20-Jan-2013	22-Jan-2013
MGT-615	Advanced Strategic Management	20-Jan-2013	22-Jan-2013
SLS-181	Etisalat TFS-ITFS-600 and ACS Services	23-Jan-2013	23-Jan-2013
COM-185	Negotiate Success (Miler Heiman)	27-Jan-2013	28-Jan-2013
COM-260	Public Speaking & Powerful Presentations	27-Jan-2013	28-Jan-2013
CSS-220	Difficult Customers, Complaint Handling and Solving Problems	27-Jan-2013	28-Jan-2013
MGT-625	Bid Management & Tender Evaluation	27-Jan-2013	29-Jan-2013
SLS-183	Internet Lease Line and Business One super and Light Service	29-Jan-2013	29-Jan-2013
SLS-184	IP Connect and Xpress Connect Data Services	30-Jan-2013	30-Jan-2013
COM-110	Developing Effective Working Relationships	30-Jan-2013	31-Jan-2013
HRM-275	Career Start-up Programme for New Recruits	30-Jan-2013	31-Jan-2013
SLS-321	ICT Overview	31-Jan-2013	31-Jan-2013
COM-305	Report Writing Skills	3-Feb-2013	4-Feb-2013
MGT-390	Change Management & How to Lead Change	3-Feb-2013	5-Feb-2013
SLS-340	Sales and Marketing Skills	3-Feb-2013	5-Feb-2013
SLS-400	Strategic and Conceptual Selling	3-Feb-2013	5-Feb-2013
ACT-105	Professional Cash Handling	6-Feb-2013	7-Feb-2013
MGT-755	Critical Thinking	6-Feb-2013	7-Feb-2013
COM-295	Influence and Persuasion	10-Feb-2013	10-Feb-2013
CSS-210	Customer Service Excellence	10-Feb-2013	12-Feb-2013
MGT-540	The Professional Supervisor	10-Feb-2013	12-Feb-2013
MGT-770	Supply Chain Management and Business Competitive Advantage	10-Feb-2013	12-Feb-2013
QLT-122	Successful Project Management	10-Feb-2013	14-Feb-2013
MGT-272	Coaching for Managers	12-Feb-2013	14-Feb-2013
ACT-151	Finance Skills for Managers	13-Feb-2013	14-Feb-2013
COM-330	Develop Your Talents & Strengths for Career Success	13-Feb-2013	14-Feb-2013
MGT-775	The Art of Delegation	14-Feb-2013	14-Feb-2013
MGT-765	Self Leadership	17-Feb-2013	17-Feb-2013
MGT-101	Managing Time and Stress	17-Feb-2013	18-Feb-2013
MGT-430	Teambuilding & Motivation at Work	17-Feb-2013	18-Feb-2013
ACT-100	Basic Accounting Concepts	17-Feb-2013	19-Feb-2013
QLT-210	Six Sigma Approach for Project Management	17-Feb-2013	19-Feb-2013
COM-110	Developing Effective Working Relationships	20-Feb-2013	21-Feb-2013
MGT-103	Creativity, Problem Solving & Decision Making	20-Feb-2013	21-Feb-2013
SLS-190	Data Center - eHosting and Associated Services	20-Feb-2013	21-Feb-2013
COM-170	Advanced Communication Skills - The Power of Assertiveness	24-Feb-2013	25-Feb-2013
COM-185	Negotiate Success (Miler Heiman)	24-Feb-2013	25-Feb-2013
COM-280	Perception, Power & Positive Attitude	24-Feb-2013	25-Feb-2013
COM-182	Conflict Resolution - Internal Communication	24-Feb-2013	26-Feb-2013
MGT-760	Personal Development Boot Camp	27-Feb-2013	28-Feb-2013
COM-190	Telephone Etiquette for Professionals	3-Mar-2013	4-Mar-2013
MGT-285	Proposal Writing	3-Mar-2013	4-Mar-2013
MGT-230	Leadership for Success	3-Mar-2013	5-Mar-2013
CSS-210	Customer Service Excellence	5-Mar-2013	7-Mar-2013
ACT-131	Credit Control & Debt Recovery	6-Mar-2013	7-Mar-2013
ACT-170	International Accounting Standards	10-Mar-2013	11-Mar-2013
MGT-101	Managing Time and Stress	11-Mar-2013	11-Mar-2013
MGT-750	Crisis Management	10-Mar-2013	11-Mar-2013
MKT-370	Market Research and Forecasting	10-Mar-2013	11-Mar-2013
QLT-275	Lean Process Management	10-Mar-2013	11-Mar-2013
MGT-410	Balanced Scorecard Implementation	10-Mar-2013	12-Mar-2013
QLT-122	Successful Project Management	10-Mar-2013	14-Mar-2013
MGT-185	Emotional Intelligence	13-Mar-2013	14-Mar-2013
MGT-430	Teambuilding & Motivation at Work	13-Mar-2013	14-Mar-2013
MGT-765	Self Leadership	17-Mar-2013	17-Mar-2013
CSS-220	Difficult Customers, Complaint Handling and Solving Problems	17-Mar-2013	18-Mar-2013
SLS-262	Competitive Selling using Cross and Up Selling Techniques	17-Mar-2013	18-Mar-2013
SLS-340	Sales and Marketing Skills	17-Mar-2013	19-Mar-2013
MGT-575	Managing Outsourced Contracts	18-Mar-2013	20-Mar-2013
COM-170	Advanced Communication Skills - The Power of Assertiveness	20-Mar-2013	21-Mar-2013
MGT-606	Business Planning	24-Mar-2013	25-Mar-2013
COM-182	Conflict Resolution - Internal Communication	24-Mar-2013	26-Mar-2013
MGT-540	The Professional Supervisor	24-Mar-2013	26-Mar-2013
SLS-400	Strategic and Conceptual Selling	24-Mar-2013	26-Mar-2013
HRM-400	Counseling & Coaching	27-Mar-2013	28-Mar-2013
MGT-103	Creativity, Problem Solving & Decision Making	27-Mar-2013	28-Mar-2013
MGT-625	Bid Management & Tender Evaluation	31-Mar-2013	2-Apr-13
SLS-321	ICT Overview	31-Mar-2013	31-Mar-2013
COM-110	Developing Effective Working Relationships	31-Mar-2013	1-Apr-13
COM-260	Public Speaking & Powerful Presentations	31-Mar-2013	1-Apr-13
MGT-390	Change Management & How to Lead Change	31-Mar-2013	2-Apr-13
HRM-275	Career Start-up Programme for New Recruits	3-Apr-13	4-Apr-13
MGT-755	Critical Thinking	3-Apr-13	4-Apr-13
SLS-190	Data Center - eHosting and Associated Services	3-Apr-13	4-Apr-13
ACT-151	Finance Skills for Managers	7-Apr-13	8-Apr-13
COM-305	Report Writing Skills	7-Apr-13	8-Apr-13
MGT-101	Managing Time and Stress	7-Apr-13	8-Apr-13
MGT-745	Conference and Event Management	7-Apr-13	8-Apr-13
MGT-440	Leadership for Women - The Inner Leader	9-Apr-13	11-Apr-13
MGT-775	The Art of Delegation	11-Apr-13	11-Apr-13
COM-330	Develop Your Talents & Strengths for Career Success	14-Apr-13	15-Apr-13
MGT-430	Teambuilding & Motivation at Work	14-Apr-13	15-Apr-13
ACT-100	Basic Accounting Concepts	14-Apr-13	16-Apr-13
MKT-200	Effective Data Analysis for Strategic Decision Making	14-Apr-13	16-Apr-13
SLS-325	Mastering Customer Retention	14-Apr-13	16-Apr-13
QLT-122	Successful Project Management	14-Apr-13	18-Apr-13
MGT-230	Leadership for Success	16-Apr-13	18-Apr-13
MKT-210	Segmentation & Profiling Techniques	17-Apr-13	18-Apr-13
COM-170	Advanced Communication Skills - The Power of Assertiveness	21-Apr-13	22-Apr-13
COM-280	Perception, Power & Positive Attitude	21-Apr-13	22-Apr-13
COM-182	Conflict Resolution - Internal Communication	21-Apr-13	23-Apr-13
MGT-605	Succession Planning	24-Apr-13	25-Apr-13
HRM-285	Employee Accountability	25-Apr-13	25-Apr-13
COM-190	Telephone Etiquette for Professionals	28-Apr-13	29-Apr-13
CSS-210	Customer Service Excellence	28-Apr-13	30-Apr-13
SLS-400	Strategic and Conceptual Selling	28-Apr-13	30-Apr-13
MGT-540	The Professional Supervisor	30-Apr-13	2-May-13
MGT-760	Personal Development Boot Camp	1-May-13	2-May-13
ACT-105	Professional Cash Handling	5-May-13	6-May-13
MGT-103	Creativity, Problem Solving & Decision Making	5-May-13	6-May-13
MGT-285	Proposal Writing	5-May-13	6-May-13
MGT-381	Six Thinking Hats	5-May-13	7-May-13
MGT-430	Teambuilding & Motivation at Work	12-May-13	13-May-13
MGT-750	Crisis Management	12-May-13	13-May-13
QLT-275	Lean Process Management	12-May-13	13-May-13
SLS-262	Competitive Selling using Cross and Up Selling Techniques	12-May-13	13-May-13
MGT-410	Balanced Scorecard Implementation	12-May-13	14-May-13
QLT-122	Successful Project Management	12-May-13	16-May-13
COM-110	Developing Effective Working Relationships	15-May-13	16-May-13
COM-185	Negotiate Success (Miler Heiman)	15-May-13	16-May-13
MGT-101	Managing Time and Stress	15-May-13	16-May-13
ACT-170	International Accounting Standards	19-May-13	20-May-13
HRM-325	Training Needs and Analysis	19-May-13	20-May-13
CSS-210	Customer Service Excellence	19-May-13	21-May-13
QLT-210	Six Sigma Approach for Project Management	19-May-13	21-May-13
MGT-615	Advanced Strategic Management	21-May-13	23-May-13
COM-295	Influence and Persuasion	26-May-13	26-May-13
MGT-370	Action Centered Leadership - Accredited by John Adair	26-May-13	28-May-13
MGT-272	Coaching for Managers	28-May-13	30-May-13
SLS-325	Mastering Customer Retention	28-May-13	30-May-13
COM-170	Advanced Communication Skills - The Power of Assertiveness	29-May-13	30-May-13
COM-260	Public Speaking & Powerful Presentations	2-Jun-2013	3-Jun-2013
MGT-185	Emotional Intelligence	2-Jun-2013	3-Jun-2013
MKT-370	Market Research and Forecasting	2-Jun-2013	3-Jun-2013
MGT-230	Leadership for Success	2-Jun-2013	3-Jun-2013
ACT-131	Credit Control & Debt Recovery	9-Jun-2013	10-Jun-2013
MGT-430	Teambuilding & Motivation at Work	9-Jun-2013	10-Jun-2013
SLS-410	Large Account Management	9-Jun-2013	10-Jun-2013
MGT-540	The Professional Supervisor	9-Jun-2013	11-Jun-2013
MGT-390	Change Management & How to Lead Change	11-Jun-2013	13-Jun-2013
ACT-151	Finance Skills for Managers	12-Jun-2013	13-Jun-2013
MGT-765	Self Leadership	13-Jun-2013	13-Jun-2013
HRM-275	Career Start-up Programme for New Recruits	16-Jun-2013	17-Jun-2013
QLT-122	Successful Project Management	16-Jun-2013	20-Jun-2013
MGT-625	Bid Management & Tender Evaluation	18-Jun-2013	20-Jun-2013
HRM-400	Counseling & Coaching	19-Jun-2013	20-Jun-2013
MGT-101	Managing Time and Stress	19-Jun-2013	20-Jun-2013
MGT-745	Conference and Event Management	19-Jun-2013	20-Jun-2013
COM-295	Influence and Persuasion	23-Jun-2013	23-Jun-2013
CSS-210	Customer Service Excellence	23-Jun-2013	25-Jun-2013
MGT-575	Managing Outsourced Contracts	25-Jun-2013	27-Jun-2013

IT Programs

Business/Management Programs Technical Programs

Code	Course Name	Start Date	End Date
ITM-106	Advanced Statistical Methods Using MS Excel	29-Jan-2013	31-Jan-2013
ITM-131	MS Project 2010	3-Feb-2013	5-Feb-2013
CPT-570	Information Technology Infrastructure Library (ITIL) Foundation	5-Feb-2013	7-Feb-2013
CPT-617	Interconnecting Cisco Network Devices Part-1	10-Feb-2013	14-Feb-2013
ITM-132	MS Access 2010	12-Feb-2013	14-Feb-2013
CPT-618	Interconnecting Cisco Network Devices Part-2	24-Feb-2013	28-Feb-2013
ITM-106	Advanced Statistical Methods Using MS Excel	5-Mar-2013	7-Mar-2013
ITM-131	MS Project 2010	10-Mar-2013	12-Mar-2013
CPT-617	Interconnecting Cisco Network Devices Part-1	17-Mar-2013	21-Mar-2013
CPT-570	Information Technology Infrastructure Library (ITIL) Foundation	24-Mar-2013	26-Mar-2013
CPT-618	Interconnecting Cisco Network Devices Part-2	31-Mar-2013	4-Apr-2013
ITM-131	MS Project 2010	9-Apr-2013	11-Apr-2013
ITM-132	MS Access 2010	9-Apr-2013	11-Apr-2013
CPT-570	Information Technology Infrastructure Library (ITIL) Foundation	14-Apr-2013	16-Apr-2013
ITM-106	Advanced Statistical Methods Using MS Excel	14-Apr-2013	16-Apr-2013
CPT-617	Interconnecting Cisco Network Devices Part-1	21-Apr-2013	25-Apr-2013
CPT-618	Interconnecting Cisco Network Devices Part-2	5-May-2013	9-May-2013
ITM-132	MS Access 2010	28-May-2013	30-May-2013
ITM-131	MS Project 2010	18-Jun-2013	20-Jun-2013
ITM-106	Advanced Statistical Methods Using MS Excel	23-Jun-2013	25-Jun-2013

Technical Programs

Business/Management Programs IT Programs

Code	Course Name	Start Date	End Date
TEC-115	FTTH Networking Commissioning, Testing and Maintenance	13-Jan-2013	16-Jan-2013
TDN-800	Multiprotocol Label Switching (MPLS)	13-Jan-2013	17-Jan-2013
TRC-806	4G LTE Fundamentals for Business	20-Jan-2013	20-Jan-2013
TDN-114	Structured Cabling Installation & Testing	20-Jan-2013	22-Jan-2013
TNM-300	Next Generation Networks (NGN)	20-Jan-2013	22-Jan-2013
TRC-807	4G - Long Term Evolution (LTE) Air Interface	21-Jan-2013	23-Jan-2013
TRC-805	4G - Long Term Evolution (LTE) Technical Overview	27-Jan-2013	28-Jan-2013
TEC-235	Fiber Optic Networking for Installers	27-Jan-2013	31-Jan-2013
TDN-140	Interconnecting IP Networking Devices	28-Jan-2013	31-Jan-2013
TGT-505	Installation Quality Auditor	30-Jan-2013	31-Jan-2013
TEC-222	Optical Fiber Network Testing and Maintenance	3-Feb-2013	5-Feb-2013
TGT-500	Installation Quality Standards	3-Feb-2013	5-Feb-2013
TDN-500	Voice Over IP	5-Feb-2013	7-Feb-2013
TRC-808	4G - Long Term Evolution (LTE) Network Planning	5-Feb-2013	7-Feb-2013
TEC-225	Fiber Optic Networking for Designers and Planners	10-Feb-2013	12-Feb-2013
TRC-820	4G LTE Advanced (R10) System Techniques	12-Feb-2013	14-Feb-2013
TAT-255	Next Generation PON	17-Feb-2013	18-Feb-2013
TGT-510	Workplace Health & Safety	17-Feb-2013	18-Feb-2013
TRC-440	UMTS/HSPA RF Design	17-Feb-2013	19-Feb-2013
TAT-540	Huawei GPON Operation & Maintenance-MA5600T	17-Feb-2013	21-Feb-2013
TEC-250	Optical Fibre Testing	24-Feb-2013	25-Feb-2013
TAT-550	Zhone GPON Operation & Maintenance-MXK 819	24-Feb-2013	28-Feb-2013
TEC-125	GPON-FTTH Planning & Optimization	24-Feb-2013	28-Feb-2013
TDN-660	Implementing IP QoS	26-Feb-2013	28-Feb-2013
TDN-114	Structured Cabling Installation & Testing	3-Mar-2013	5-Mar-2013
TEC-115	FTTH Networking Commissioning, Testing and Maintenance	3-Mar-2013	6-Mar-2013
TDN-131	IP Networking Essentials	5-Mar-2013	7-Mar-2013
TRC-805	4G - Long Term Evolution (LTE) Technical Overview	6-Mar-2013	7-Mar-2013
TEC-235	Fiber Optic Networking for Installers	10-Mar-2013	14-Mar-2013
TDN-140	Interconnecting IP Networking Devices	11-Mar-2013	14-Mar-2013
TRC-806	4G LTE Fundamentals for Business	17-Mar-2013	17-Mar-2013
TDN-155	Building Scalable IP Networks	18-Mar-2013	21-Mar-2013
TGT-500	Installation Quality Standards	19-Mar-2013	21-Mar-2013
TRC-820	4G LTE Advanced (R10) System Techniques	19-Mar-2013	21-Mar-2013
TAT-340	GPON for Mobile Backhaul	24-Mar-2013	25-Mar-2013
TEC-230	Optical Fibre Cable Construction for Planners	24-Mar-2013	26-Mar-2013
TNM-300	Next Generation Networks (NGN)	26-Mar-2013	28-Mar-2013
TEC-250	Optical Fibre Testing	27-Mar-2013	28-Mar-2013
TEC-113	FTTH Installation and Termination	31-Mar-2013	4-Apr-2013
TDN-131	IP Networking Essentials	2-Apr-2013	4-Apr-2013
TEC-222	Optical Fiber Network Testing and Maintenance	2-Apr-2013	4-Apr-2013
TRC-825	Voice Over LTE	3-Apr-2013	4-Apr-2013
TDN-630	Understanding IPTV	7-Apr-2013	8-Apr-2013
TRC-420	Understanding UMTS/WCDMA	7-Apr-2013	9-Apr-2013
TAT-540	Huawei GPON Operation & Maintenance-MA5600T	7-Apr-2013	11-Apr-2013
TDN-800	Multiprotocol Label Switching (MPLS)	9-Apr-2013	11-Apr-2013
TGT-505	Installation Quality Auditor	14-Apr-2013	15-Apr-2013
TRC-120	Digital Microwave Transmission & Link Design	14-Apr-2013	16-Apr-2013
TAT-550	Zhone GPON Operation & Maintenance-MXK 819	14-Apr-2013	18-Apr-2013
TDN-660	Implementing IP QoS	16-Apr-2013	18-Apr-2013
TEC-225	Fiber Optic Networking for Designers and Planners	16-Apr-2013	18-Apr-2013
TGT-510	Workplace Health & Safety	21-Apr-2013	22-Apr-2013
TRC-620	VSAT Neworks: Planning, Design & Implementation	21-Apr-2013	23-Apr-2013
TDN-670	Implementing IP/MLPS VPNs	23-Apr-2013	25-Apr-2013
TEC-125	GPON-FTTH Planning & Optimization	28-Apr-2013	2-May-2013
TDN-155	Building Scalable IP Networks	29-Apr-2013	2-May-2013
TGT-500	Installation Quality Standards	5-May-2013	7-May-2013
TEC-115	FTTH Networking Commissioning, Testing and Maintenance	6-May-2013	9-May-2013
TNM-300	Next Generation Networks (NGN)	7-May-2013	9-May-2013
TRC-805	4G - Long Term Evolution (LTE) Technical Overview	8-May-2013	9-May-2013
TAT-540	Huawei GPON Operation & Maintenance-MA5600T	12-May-2013	16-May-2013
TDN-500	Voice Over IP	14-May-2013	16-May-2013
TRC-806	4G LTE Fundamentals for Business	19-May-2013	19-May-2013
TAT-550	Zhone GPON Operation & Maintenance-MXK 819	19-May-2013	23-May-2013
TEC-235	Fiber Optic Networking for Installers	19-May-2013	23-May-2013
TDN-800	Multiprotocol Label Switching (MPLS)	21-May-2013	23-May-2013
TRC-807	4G - Long Term Evolution (LTE) Air Interface	21-May-2013	23-May-2013
TAT-340	GPON for Mobile Backhaul	26-May-2013	27-May-2013
TDN-114	Structured Cabling Installation & Testing	26-May-2013	28-May-2013
TDN-131	IP Networking Essentials	28-May-2013	30-May-2013
TRC-825	Voice Over LTE	29-May-2013	30-May-2013
TDN-630	Understanding IPTV	2-Jun-2013	3-Jun-2013
TNM-300	Next Generation Networks (NGN)	2-Jun-2013	4-Jun-2013
TRC-808	4G - Long Term Evolution (LTE) Network Planning	2-Jun-2013	4-Jun-2013
TRC-465	HSPA/HSPA+ Protocols, Architecture & Physical Layer	9-Jun-2013	11-Jun-2013
TEC-125	GPON-FTTH Planning & Optimization	9-Jun-2013	13-Jun-2013
TDN-140	Interconnecting IP Networking Devices	10-Jun-2013	13-Jun-2013
TRC-600	Satellite Communications	16-Jun-2013	18-Jun-2013
TDN-500	Voice Over IP	18-Jun-2013	20-Jun-2013
TEC-250	Optical Fibre Testing	19-Jun-2013	20-Jun-2013
TEC-113	FTTH Installation and Termination	23-Jun-2013	27-Jun-2013
TDN-155	Building Scalable IP Networks	24-Jun-2013	27-Jun-2013