Etisalat Training Program (ETP-Q1-2012)

“Training is the fastest growing segment of the Human Capital Management. In Etisalat, training is given paramount importance as it underpins your ability to achieve your overall objectives and ultimately improve bottom line performance”.

Please use HR4ME – “Learner Access” self-service feature and browse the “Etisalat Course Catalog” to enroll in your appropriate training programme. Please do not choose “Learning Path”.

Managers/Supervisors who have subordinates reporting to them:
Please use the guide: OLM Manager Guide Presentation from the page: OLM - guides.
Normal staff (with no subordinates):
Please use the guide: OLM Learner Guide Presentation from the page: OLM - guides

Business / Management Programmes

Code	Course Name	Start Date	End Date
SLS-410	Large Account Management	4-Jan-12	5-Jan-12
COM-170	Advanced Communication - The Power of Assertiveness	8-Jan-12	9-Jan-12
CSS-210	Customer Service Excellence	10-Jan-12	12-Jan-12
MGT-140	Effective Managerial Skills	10-Jan-12	12-Jan-12
MGT-370	Action Centered Leadership	10-Jan-12	12-Jan-12
MGT-505	Flying under the Radar - using psychological shortcuts to influence others	10-Jan-12	12-Jan-12
MGT-190	Emotional Intelligence for Business	11-Jan-12	12-Jan-12
SLS-190	Data Center - eHosting and Associated Services	11-Jan-12	12-Jan-12
CSS-250	Multi-Dimensional Customer Service for Dynamic Results	15-Jan-12	16-Jan-12
MGT-103	Creativity, Problem Solving & Decision Making	15-Jan-12	17-Jan-12
MGT-481	High Performance Management Skills Toolbox	15-Jan-12	17-Jan-12
QLT-122	Successful Project Management	15-Jan-12	19-Jan-12
COM-110	Developing Effective Working Relationships	17-Jan-12	19-Jan-12
COM-330	Develop Your Talents & Strengths for Career Success	17-Jan-12	19-Jan-12
MGT-101	Managing Time and Stress	17-Jan-12	19-Jan-12
COM-185	Negotiate Success - Miller Heiman Model	18-Jan-12	19-Jan-12
MGT-475	Strategic Planning and Goal Setting	22-Jan-12	24-Jan-12
QLT-220	Project Management Professionals (PMP) Certificate Exam Preparation	22-Jan-12	26-Jan-12
SLS-180	Etisalat Products and Services	22-Jan-12	26-Jan-12
CSS-210	Customer Service Excellence	24-Jan-12	26-Jan-12
CSS-220	Difficult Customers, Complaint Handling and Solving Problems	24-Jan-12	26-Jan-12
MGT-495	Process Management	25-Jan-12	26-Jan-12
SLS-400	Strategic and Conceptual Selling	29-Jan-12	31-Jan-12
COM-185	Negotiate Success - Miller Heiman Model	8-Feb-12	9-Feb-12
COM-310	Maximize Your Potential - Optimize Your Brain Power for Work and Life	8-Feb-12	9-Feb-12
COM-300	Business Correspondence - Memos, Emails & Letters	12-Feb-12	14-Feb-12
MGT-385	The Power of Now - The science of effective action	12-Feb-12	14-Feb-12
MKT-100	Effective Marketing Management	12-Feb-12	14-Feb-12
MKT-375	Marketing & Selling Intelligence	12-Feb-12	14-Feb-12
QLT-122	Successful Project Management	12-Feb-12	16-Feb-12
SLS-180	Etisalat Products and Services	12-Feb-12	16-Feb-12
CSS-210	Customer Service Excellence	14-Feb-12	16-Feb-12
MGT-103	Creativity, Problem Solving & Decision Making	14-Feb-12	16-Feb-12
COM-170	Advanced Communication - The Power of Assertiveness	19-Feb-12	20-Feb-12
CSS-155	Defining & Implementing Customer Service Standards	19-Feb-12	21-Feb-12
MKT-340	The Power of Strategic Marketing	19-Feb-12	21-Feb-12
QLT-122	Successful Project Management	19-Feb-12	23-Feb-12
MGT-101	Managing Time and Stress	21-Feb-12	23-Feb-12
MGT-438	Enhancing Team Performance through TMP	21-Feb-12	23-Feb-12
SLS-190	Data Center - eHosting and Associated Services	22-Feb-12	23-Feb-12
CSS-235	Developing a Customer Service Strategy	26-Feb-12	1-Mar-12
CSS-250	Multi-Dimensional Customer Service for Dynamic Results	26-Feb-12	27-Feb-12
MKT-370	Marketing Research and Forecasting	26-Feb-12	28-Feb-12
COM-245	Subconscious Influencing Skills - 21st Century Communications	28-Feb-12	1-Mar-12
CSS-220	Difficult Customers, Complaint Handling and Solving Problems	28-Feb-12	1-Mar-12
MGT-430	Teambuilding and Motivation at Work	28-Feb-12	1-Mar-12
COM-255	Innovation & the Creative Brain - An Owner's Manual	4-Mar-12	6-Mar-12
COM-260	Public Speaking and Powerful Presentations	4-Mar-12	6-Mar-12
HRM-265	Interviewing Strategies & Techniques	4-Mar-12	6-Mar-12
MGT-190	Emotional Intelligence for Business	4-Mar-12	5-Mar-12
SLS-180	Etisalat Products and Services	4-Mar-12	8-Mar-12
MGT-235	Developing Future Leaders	6-Mar-12	8-Mar-12
SLS-265	Strategic Sales in Telecommunications	6-Mar-12	8-Mar-12
COM-307	Business Etiquette & Work Ethics	7-Mar-12	8-Mar-12
HRM-275	Career Start-up Programme for New Recruits	7-Mar-12	8-Mar-12
MGT-585	Emergency Response & Safety, Root Cause Analysis and Loss Prevention	7-Mar-12	8-Mar-12
COM-300	Business Correspondence - Memos, Emails & Letters	11-Mar-12	13-Mar-12
COM-335	World Dominance - 13 practical steps from those who achieved it	11-Mar-12	13-Mar-12
MGT-231	The Art of Leadership	11-Mar-12	12-Mar-12
MGT-232	Leading and Managing Organizations	11-Mar-12	13-Mar-12
MKT-340	The Power of Strategic Marketing	11-Mar-12	13-Mar-12
ACT-295	Cost Modeling of Telecom Interconnect Services	13-Mar-12	15-Mar-12
MGT-155	Principles of Management	13-Mar-12	15-Mar-12
MGT-230	Leadership for Success	13-Mar-12	15-Mar-12
QLT-245	Effective Project Sponsorship	13-Mar-12	15-Mar-12
COM-185	Negotiate Success - Miller Heiman Model	14-Mar-12	15-Mar-12
COM-330	Develop Your Talents & Strengths for Career Success	18-Mar-12	20-Mar-12
MKT-390	Marketing Pricing and Costing - v2	18-Mar-12	21-Mar-12
CSS-210	Customer Service Excellence	20-Mar-12	22-Mar-12
MGT-180	Fundamentals of Risk Management	20-Mar-12	22-Mar-12
MGT-438	Enhancing Team Performance through TMP	20-Mar-12	22-Mar-12
MGT-525	SMED and the Art of Process Cycle Maintenance	20-Mar-12	22-Mar-12
SLS-190	Data Center - eHosting and Associated Services	21-Mar-12	22-Mar-12
COM-280	Perception, Power & Positive Thinking	25-Mar-12	26-Mar-12
MGT-475	Strategic Planning and Goal Setting	25-Mar-12	27-Mar-12
QLT-110	Total Quality Management and International Standards	25-Mar-12	27-Mar-12
HRM-325	Training Needs Analysis	27-Mar-12	29-Mar-12
MGT-101	Managing Time and Stress	27-Mar-12	29-Mar-12
MGT-535	4th Dimensional Management - Doing twice as much in half the time	27-Mar-12	29-Mar-12
MGT-850	Train the Trainer	27-Mar-12	29-Mar-12
SLS-400	Strategic and Conceptual Selling	27-Mar-12	29-Mar-12

IT Programmes

Code	Course Name	Start Date	End Date
CPT-570	Information Technology Infrastructure Library (ITIL) Foundation	10-Jan-12	12-Jan-12
ITM-131	MS Project	15-Jan-12	17-Jan-12
CPT-580	Certified Information Systems Security Professional (CISSP)	22-Jan-12	26-Jan-12
CPT-617	Interconnecting Cisco Network Devices Part 1	22-Jan-12	26-Jan-12
CPT-620	Unix Fundamentals	29-Jan-12	31-Jan-12
CPT-305	Comptia N+	12-Feb-12	16-Feb-12
ITM-106	Advanced Statistical Methods Using Excel	12-Feb-12	14-Feb-12
CPT-618	Interconnecting Cisco Network Devices Part 2	19-Feb-12	23-Feb-12
ITM-132	MS Access	19-Feb-12	21-Feb-12
CPT-375	RDBMS	26-Feb-12	28-Feb-12
CPT-617	Interconnecting Cisco Network Devices Part 1	26-Feb-12	1-Mar-12
CPT-300	A+ Essentials	4-Mar-12	8-Mar-12
CPT-575	Certified Ethical Hacker	18-Mar-12	22-Mar-12
CPT-618	Interconnecting Cisco Network Devices Part 2	18-Mar-12	22-Mar-12
ITM-106	Advanced Statistical Methods Using Excel	18-Mar-12	20-Mar-12
CPT-620	Unix Fundamentals	25-Mar-12	29-Mar-12

Technical Programmes

Code	Course Name	Start Date	End Date
TAT-271	Bit Streaming - Wholesales Access	5-Jan-12	5-Jan-12
TEC-112	GPON OSP Maintenance	8-Jan-12	10-Jan-12
TGT-505	Installation Quality Auditor	8-Jan-12	10-Jan-12
TRC-420	Understanding UMTS	8-Jan-12	12-Jan-12
TDN-500	Voice Over IP	10-Jan-12	12-Jan-12
TAT-252	Advanced GPON	11-Jan-12	12-Jan-12
TAT-260	GPON Overview for Technical Sales	15-Jan-12	15-Jan-12
TNM-300	Next Generation Networks (NGN)	17-Jan-12	19-Jan-12
TEC-250	Optical Fibre Testing	18-Jan-12	19-Jan-12
TAT-271	Bit Streaming - Wholesales Access	22-Jan-12	22-Jan-12
TAT-540	Huawei GPON Operation & Maintenance-MA5600T	22-Jan-12	26-Jan-12
TEC-220	Mass Fusion Optical Fiber Splicing Techniques	22-Jan-12	26-Jan-12
TDN-800	Multiprotocol Label Switching (MPLS)	24-Jan-12	26-Jan-12
TAT-340	GPON for Mobile Backhaul	25-Jan-12	26-Jan-12
TEC-320	Fiber Optic Safety	26-Jan-12	26-Jan-12
TGT-113	ONU Installation Quality Standards (FTTH)	29-Jan-12	30-Jan-12
TDN-131	IP Networking Essentials	29-Jan-12	31-Jan-12
TRC-805	4G - Long Term Evolution (LTE) Technical Overview	29-Jan-12	31-Jan-12
TEC-113	FTTH Installation and Termination	29-Jan-12	2-Feb-12
TAT-541	GPON ONT Operation and Maintenance	31-Jan-12	1-Feb-12
TAT-542	RGW-CPE Installation and Testing	2-Feb-12	2-Feb-12
TAT-542	RGW-CPE Installation and Testing	5-Feb-12	5-Feb-12
TRC-465	HSPA HSPA+ Technical Overview	5-Feb-12	8-Feb-12
TAT-542	RGW-CPE Installation and Testing	9-Feb-12	9-Feb-12
TEC-320	Fiber Optic Safety	9-Feb-12	9-Feb-12
TAT-542	RGW-CPE Installation and Testing	12-Feb-12	12-Feb-12
TDN-114	Structured Cabling Installation and Testing	12-Feb-12	14-Feb-12
TEC-112	GPON OSP Maintenance	12-Feb-12	14-Feb-12
TDN-140	Interconnecting IP Networking Devices	13-Feb-12	16-Feb-12
TAT-271	Bit Streaming - Wholesales Access	19-Feb-12	19-Feb-12
TGT-113	ONU Installation Quality Standards (FTTH)	19-Feb-12	20-Feb-12
TRC-805	4G - Long Term Evolution (LTE) Technical Overview	19-Feb-12	21-Feb-12
TAT-540	Huawei GPON Operation & Maintenance-MA5600T	19-Feb-12	23-Feb-12
TDN-660	Implementing IP QoS	21-Feb-12	23-Feb-12
TAT-252	Advanced GPON	22-Feb-12	23-Feb-12
TGT-510	Introduction to Health and Safety	23-Feb-12	23-Feb-12
TAT-320	GPON-FTTH Planning	26-Feb-12	28-Feb-12
TRC-807	4G - Long Term Evolution (LTE) Air Interface	26-Feb-12	29-Feb-12
TEC-210	Optical Fiber Splicing and Termination	26-Feb-12	1-Mar-12
TDN-500	Voice Over IP	28-Feb-12	1-Mar-12
TAT-542	RGW-CPE Installation and Testing	1-Mar-12	1-Mar-12
TAT-542	RGW-CPE Installation and Testing	4-Mar-12	4-Mar-12
TAT-350	Optical Distribution Network (ODN)	4-Mar-12	5-Mar-12
TRC-440	UMTS RF Design	4-Mar-12	8-Mar-12
TDN-670	Implementing IP-MPLS VPNs	6-Mar-12	8-Mar-12
TEC-222	Optical Fiber Network Testing and Maintenance	6-Mar-12	8-Mar-12
TAT-280	GPON-Architecture and Protocols	7-Mar-12	8-Mar-12
TAT-260	GPON Overview for Technical Sales	11-Mar-12	11-Mar-12
TDN-155	Building Scalable IP Networks	12-Mar-12	15-Mar-12
TEC-111	GPON OSP Installation and Testing	13-Mar-12	15-Mar-12
TGT-505	Installation Quality Auditor	13-Mar-12	15-Mar-12
TAT-340	GPON for Mobile Backhaul	14-Mar-12	15-Mar-12
TAT-271	Bit Streaming - Wholesales Access	18-Mar-12	18-Mar-12
TAT-542	RGW-CPE Installation and Testing	18-Mar-12	18-Mar-12
TEC-220	Mass Fusion Optical Fiber Splicing Techniques	18-Mar-12	22-Mar-12
TNM-300	Next Generation Networks (NGN)	20-Mar-12	22-Mar-12
TAT-252	Advanced GPON	21-Mar-12	22-Mar-12
TEC-250	Optical Fibre Testing	21-Mar-12	22-Mar-12
TDN-114	Structured Cabling Installation and Testing	25-Mar-12	27-Mar-12
TAT-540	Huawei GPON Operation & Maintenance-MA5600T	25-Mar-12	29-Mar-12
TEC-113	FTTH Installation and Termination	25-Mar-12	29-Mar-12
TDN-131	IP Networking Essentials	27-Mar-12	29-Mar-12
TEC-320	Fiber Optic Safety	29-Mar-12	29-Mar-12